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About company

Protrade Central Asia started its operation in 2005 by receiving exclusive dealership of big British construction equipment manufacturer JCB. Successfully introduced to Kazakhstan market professional equipment JCB, in 2008 the company began developing a new load (storage) direction by becoming an exclusive dealer of Hyster — U.S. manufacturer of industrial and warehouse loaders. Along with business development company expanded brand line represented in Kazakhstan. Today Protrade Central Asiais successfully providing quality services in the sphere of realization and servicing JCB construction equipment, as well as company is representing official dealership of handling equipment of such brands as Hyster, Magni, JLG and Combilift, and crushing and screening equipment of Terex and Powerscreen brands.

Correctly chosen development strategy, modern equipment that meets high standards, European level of service –are the main components of success that allowed the company to create a successful and dynamic company.

Having a wide network of branches and service centers, the company provides a full range of equipment and services in the regions like Almaty, Astana, Atyrau, Aktobe, Ust-Kamenogorsk, Aktau, Uralsk and Shymkent.

Our company is glad to offer you full complex solution of technical questions:

  • Consulting services for the selection of machinery and equipment;
  • Direct supply of equipment and attachments;
  • Training of operators;
  • Warranty services;
  • Aftersales services;
  • Timely delivery of expendable materials and spare parts.

Protrade Central Asia operates in accordance with the requirements of international standard ISO 9001:2008, uses resources efficiently and continually improving the quality management system.

Spare parts

Our company cares about its customers and is interested in working capacity and operability of equipment we provide. For us it is important that customer’s investment brought him as much as possible benefits, for this, we provide timely and direct supply of spare parts and consumables directly from manufacturers.

To increase the efficiency of equipment and reduce downtime periods, company set up warehouses of spare parts in the key cities of Kazakhstan: Almaty, Astana, Atyrau, Aktau, Aktobe, Shymkent and Oskemen.

Warranty

The company carries out service in guarantee and the post-guarantee periods. The period of guarantee maintenance (depends on the producer of acquired equipment) usually is 12 months without restrictions on an operating time on all knots, except for fuel system.

Service

We provide to our clients the best technical support it the sphere. Speed of satisfaction of inquiries is possible thanks to existence of branches in each region of the country.In addition, our service has in its disposal 11 mobile transferable service teams for repair and equipment services.

Our advantages:

  • Free training of operators
  • Technical support 24/7
  • Highly qualified personnel in 8 regions
  • Repair services for any machinery
  • Service and maintenance of attachments
  • Warranty support (service)
  • Services of Mechanical Engineers for repairing cars on the territory of Kazakhstan and CIS countries.
  • Supply of original spare parts and lubricants for machinery

Service staff quickly resolve any problems and offer advice on how to avoid them in the future.

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